Jane,
Basics:
1. Help the newbies
2. Research before asking
3. People are not Organizations
Sending:
1. Be Brief
2. use White Space
3. use Descriptive subject lines
4. Stay on Topic
5. Be Careful Sending Attachments
6. Copy the minimum number of people
7. Include Your Email Address
8. Avoid Flaming
Replying:
1. Summarize
2. Check Current Information Before Replying
3. Reference Past Communication
4. Acknowledge Important Communications
REFERENCE: http://www.livinginternet.com/i/ia_nq.htm
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